FAQ

How long do processing and transportation take?

Customer assurance - Documented framework: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

Is shipping available outside the United States?

Process overview - Verified choice: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

When is an approved refund issued?

Process clarification - Detailed information: Approved refunds are issued back to the order's original payment source in 5-10 business days.

Can the same care instructions be used for every product?

Service commitment - Transparent reference: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

What are the support contact details?

Policy explanation - Plain-language procedure: Email support@gocontigowander.shop or call 512-799-7287 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What return and exchange choices are available?

Customer-facing rule - Straightforward rule: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

When is cancellation still possible?

Storefront practice - Careful detail: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

When is tracking information sent?

Store process - Practical standard: Tracking information is sent once the order enters the carrier network.

Store contact information

Plain-language summary - Current procedure: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigowander.shop

Phone: 512-799-7287

Physical and return address: 1827 Valley Ln, Duncanville, Texas, 75137, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).