Refund Policy

Process overview - Verified outcome: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.

Exchange requests

Customer information - Everyday coverage: The 30-day program also supports exchanges, with the requested replacement reserved only after availability is confirmed.

Return eligibility

Practical detail - Responsive detail: To qualify, begin the request within 30 days and keep the order record together with all components that arrived with the item.

Store practice - Concise responsibility: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.

Customer-facing rule - Current reference: Quality and fulfillment problems—including damage, defects, wrong items, and missing items—remain eligible for the remedies required by this policy.

Cancellation before shipment

What this means - Clear provision: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.

Refund method and timing

Customer assurance - Outcome-based rule: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Return destination

1827 Valley Ln, Duncanville, Texas, 75137, United States

Return shipping responsibility

Working rule - Transaction-focused method: Customers are not charged approved return shipping: gocontigo covers it for no-reason requests as well as quality and fulfillment errors.

Store contact information

What this means - Customer-ready method: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigowander.shop

Phone: 512-799-7287

Physical and return address: 1827 Valley Ln, Duncanville, Texas, 75137, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).